Privacy Policy
This page explains which personal data SD Limoservice processes, why we need it and what rights you have.
Who is responsible
SD Limoservice is responsible for processing personal data in connection with this website and our chauffeur services. Privacy enquiries can be sent to Info@sdlimoservice.ch.
Data we may process
Depending on how you use our website or booking system, we may process your name, telephone number, email address, pickup and destination addresses, travel date and time, flight details, passenger and luggage information, selected vehicle class, payment information, messages and special booking requests.
Why we process data
We use personal data to handle and confirm bookings, provide journeys, communicate with customers, coordinate chauffeurs, process payments, respond to support requests, improve our services and comply with legal obligations.
Legal bases
Processing may be necessary to take steps before entering into a contract, perform a contract, comply with legal obligations or pursue legitimate interests where these do not override your rights. Where required, processing is based on your consent.
Booking and payment data
When you make a booking, we process the information required to provide the journey. Depending on the chosen payment method, payment information may be handled by external payment providers. SD Limoservice does not store complete card details where they are processed directly by a payment provider.
Flight information and routes
For airport journeys, flight numbers and publicly available flight information may be used to coordinate pickup times. Route, pickup and destination information is processed to plan and provide the booked journey.
Google Maps and mapping services
Our website or booking system may use Google Maps or similar providers for maps, addresses or routes. Technical information, IP address and entered location data may be transmitted to the relevant provider. Their own privacy terms also apply.
Cookies and technical data
When you visit the website, technically necessary cookies and server or browser information such as IP address, browser type, device, date, time and visited pages may be processed. Optional analytics or marketing technologies are used only where legally permitted and, where required, with consent.
Sharing data with third parties
Personal data is shared only where required to provide the service, for example with chauffeurs, IT and hosting providers, mapping and communication services, payment providers or public authorities where disclosure is legally required.
International data transfers
Some technical service providers may process data outside Switzerland. Where this happens, we seek to use appropriate privacy safeguards in accordance with applicable legal requirements.
How long we keep data
We retain personal data only for as long as necessary for the relevant purpose or as required by legal retention obligations. Booking, invoicing and business records may be retained for longer periods where required by law.
Data security
We use reasonable technical and organisational measures to protect personal data against loss, unauthorised access, misuse or unlawful alteration. However, no internet transmission can be guaranteed to be completely risk-free.
Your rights
Subject to applicable privacy law, you may have rights to access, correct, delete, restrict processing, receive or transfer your data and, where relevant, withdraw consent. Statutory restrictions and retention obligations may apply.
Changes to this policy
We may update this Privacy Policy when our services, technologies or legal requirements change. The version published on this website at the relevant time applies.
Questions about privacy?
Contact us directly for privacy or data-access enquiries.